FAQs
Lampshades
Yes, absolutely. Please bring us your lampshade and we will use its own frame (if it’s in good condition) to make a new shade . If you bring us the old lampshade, we will do our best to match the existing fabric . Also, if you want some lining and/or finishing , you could choose your favorite option among our range.
Yes, we can manufacture any type of fitting – Candle clip , Finial , Euro or BC fitting – with the right recess so the shade will sit properly onto the lamp . Please find here our SHADE FITTINGS GUIDE.
Yes we are more than happy to reuse the existing shade . We call this a strip and recover job as we take the old material off the frame so we keep the shape and frame (as long as this is not crooked or bent) . We only replace the cover of the shade.
Yes, of course, that is something we often do. If you want to supply your own material we can definitely use it as long as it is suitable for shade making . Here is a chart to guide you on the meterage of fabric required for standard sizes. For any tapered or unique shapes, we recommend you to contact us first . Let us know if you need any assistance.
Yes, definitely. We can design and create any custom shade (e.g tapered round, tapered square, tapered oval) as we make special patterns from the beginning to meet your requirements. We just need the measurements for the new shade (see the Diagram) . However , if you provide only the measurements of a lamp stand, we can work from there and submit our suggestions to you.
Yes, we can manufacture lighting pendants up to 1200 mm diameter and 1500 mm height with a variety of finish and fittings available. Please contact us for any specific enquiry.
Yes this is possible. Whether you’re choosing lampshades for corporate offices, hospitality or retail we can accommodate large quantity orders. We will provide you with a quote from your brief that would include : type of lighting fixture (lighting pendant, table lamp, wall light..) , sketches of measurements for shade(s) and/or base(s), finish, quantity and due date .
Since our lampshades are handmade our standard time frame is two to three weeks from the purchase order date . For some traditional frames or special orders (shape, large size or quantity), the time frame may have to be extended . This information will be advised when quoting .
Lamp bases
Yes, that’s what we specialize in, in our Lighting Clinic . As this is an individual request, our team needs to see the chandelier and all its aspects to advise you on what can be done including a quote. We aim to keep antiques in their authentic style, therefore the parts will be selected with accuracy to fit and suit the lighting fixture.
It depends on what it needs to be done. The lead time can be from 5 to 15 days in case we need to get some special parts.
Yes, we do re wiring for all sorts of American or European lamp stands.
Yes, for sure. According to the design and features of the candle stick, we will advise you on the different options of cable, switch and lamp holder matching to its style.
Orders
First of all, thank you for your interest in our company. To set up an account with us please print the “New Customer Application” off our website. Once you fill out the required information please send to our company email, hello@lumierecreative.co.nz. Please give us 24 hours to respond, and once the account is approved, purchase orders can be placed via email .
Any order cancellation or modification must occur within 24 hours of the original order’s placement.
Shipping
Yes, we deliver all over NZ and some overseas countries. We have been working with delivery companies that we have selected to get the most competitive shipping rates possible . The delivery can take from 1 to 3 days depending on the distance within NZ.
For some personal bases and antiques, we recommend our customers to come and collect the item at the workroom.
Please note all customers have the option to use their own freight companies under their own account numbers.
The freight cost is determined by the volume, the weight and the distance. Then it will be calculated when quoting the full order.
Despite our extreme care and warning signs on the boxes, damage might occur during delivery. We do not take responsibility for courier damaging the items which is why you must check the box content before signature in front of the courier . It must be notified on the packing slip and noted by the courier. To file your claim, please email the slip, photos of the damage, list of damaged items, and your invoice number to hello@lumierecreative.co.nz and we will do our best to rectify the problem as quickly as possible.
We ensure you that we will proceed to re manufacturing your order as a priority so that we can send you your replacement.